DEAR CUSTOMER, WE WOULD LIKE TO INFORM YOU REGARDING THE LAW ON THE PROTECTION OF PERSONAL DATA FOR PROCESSING YOUR PERSONAL DATA WITHIN THE SCOPE OF ADIM ADIM İHRACAT PROGRAMI (STEP-BY-STEP EXPORT PROGRAM) APPLICATION:
Information of any nature that you provide to QNB Bank A.Ş. (“the Bank” or “QNB ”) within the scope of your Adım Adım İhracat Programı (Step By Step Export Program) application and enables to determine your identity or make your identification ascertainable shall be considered and defined as Personal Data as per provisions of Law on Personal Data Protection (“KVKK”) numbered 6698.
As QNB , we would like to inform you that we carry out our operations by giving priority to security of your personal data in all products and services provided to you and by attaining utmost care to security of your personal data; we take measures of highest level to protect integrity and accuracy of your personal data; and we make sure that all organizations from which we receive support or outsource services and/or with which we have business partnership comply with our standards set forth for information security and privacy.
It is our fundamental principle to use your personal data for your banking transactions and protect your fundamental rights and freedoms as well as privacy of your private life.
In the Step by Step Export Program you have applied for, we will answer your questions you may have about exports and/or electronic commerce, provide information about solutions and advantages for your different demands and preferences, provide information to our professional solution partners and the digital-based applications offered by these solution partners. Your personal data is stored safely by QNB and is not disclosed to third parties outside the legal framework, especially for the purposes of managing your access to resources, providing you with banking services and providing better service in case you establish a customer relationship with our Bank. Any data you share with our bank is confidential and will not be disclosed.
Your Processed Personal Data, Conditions for Processing, Purposes of Processing
1. ID information (name, surname, TR ID Number, Date of birth etc.)shall be processed:
2. Contact Information ((mobile phone number, e-mail address, contact address, business address etc.)shall be processed:
- Based on the processing conditions that are It is necessary for the Personal Data belonging to the parties of the contract to be processed provided that it is directly related to drawing up or fulfillment a contract, It is obligatory for QNB to fulfill its legal obligations; with the processing purposes of carrying out activities in accordance with the legislation, agreement processes to be carried out, service and operation processes to be carried out, service sales processes to be carried out, follow-up of requests/complaints, Authorized persons, organization and institutions to be informed.
Methods of Collecting the Personal Data
Your personal data may be processed by fully or partially automated means, verbally, in writing or electronically, or by non-automatic means as part of any data recording system; It is collected through electronic banking channels in accordance with the Banking Law No. 5411 and other relevant legislation to which we are subject.
Transfer of Personal Data
Your personal data that you have shared with QNB will be transferred in order to provide you with the following services based on the instructions received from you in accordance with our obligations under the Banking Law:
- Expinno Bilgi Sistemleri San.ve Tic. Ltd. Şti. (providing consultancy and training services on export activities),
- Navlungo Lojistik ve Teknoloji A.Ş. (providing services for price collection, purchases and management on logistics),
- Ünsped Gümrük Müşavirliği ve Lojistik Hizmetleri A.Ş. (providing consultancy services on customs),
- Propars Teknoloji A.Ş. (providing services on digitalization and operation management plans),
- Ahengim Dijital Pazarlama Sanayi ve Ticaret Ltd. Şti (providing consultancy and management services on e-commerce, e-export subject),
- Parkpalet Lojistik Hizmetleri A.Ş. (providing e-commerce Warehouse and Delivery solution),
- Ecom Group E-ticaret ve Danışmanlık A.Ş. (providing services on sales and brand consultancy),
- Projesoft Teknoloji Anonim Şirketi (providing solutions for website, market place and accounting integration).
Your Rights as the Data Subject and Application to QNB
As the Data Subject, you can submit your requests within the scope of the 11th article of Law On Protection Of Personal Data no.6698 that “regulates the right of the data subject in line with the “Communique on Application Procedures and Principles to Data Controller
- by using Application Form which can be obtained from the branches of QNB or by providing a letter along with documents proving identity (identity card, driving license, passport, etc.) by personal application
- by means of secure electronic signature, mobile signature or registered electronic mail address which has been notified earlier to the Bank and is available in the systems of QNB
• to the Registered E-Mail address of QNB (qnb@hs05.kep.tr) and
• kvkk_bilgi@qnb.com.tr e-mail address
With regard to requests,
- Data Subject’s name, surname and signature, if the request is made in written,
- TR ID number if the applicant is citizen of Turkey Republic; citizenship of the applicant if a foreigner; passport number or ID number if available,
- Domicile or workplace address to send notifications,
- Electronic mail address, telephone and facsimile to send notifications,
- The subject of the request
must be stated; and related information and documents must be enclosed to the request. These applications shall be accepted after your identity is confirmed by QNB and you shall be informed in written or via electronic media within the legal durations.In written application, the submission date of the document to QNB is deemed as the application date. In the event that the applications are submitted by other methods, the date of receipt by QNB shall be deemed as the application date.
Trade Registry Number: 237525 Mersis no: 0388-0023-3340-0576 Commercial Title: QNB Bank A.Ş. Head Office Address: Esentepe Mahallesi, Büyükdere Caddesi, Kristal Kule Binası, No: 215 Şişli/İstanbul Website Address: www.qnb.com.tr Telephone Banking: +90 850 222 0974
