The essential values of Financier are “People First”, “Trust”, “Adaptation”, “Being a Pioneer” and “Development Together”.
Our Vision
Being the architect of all individual and commercial financial plans that will catalyze Turkey’s success
Our Mission
Establish a lifelong partnership with stakeholders by understanding their needs,finding right solutions and aiming for maximum customer satisfaction
Purpose
Go beyond expectations. Create lasting value.
Our Values
People First
- We treat everyone with respect, kindness and understanding.
- Even though they have different backgrounds, experiences, perspectives and opinions, we treat people without prejudice.
- We show empathy towards the feelings and experiences of others.
- We prioritize understanding the needs and expectations of customers.
- We make an effort to exceed their expectations, offer services and experiences that will steal the heart of the customers with the focus on long-term relationships.
- We create a working environment where everyone is welcomed, respected and felt valued.
- We create a supportive and empowering environment for employees by prioritizing their wellness and development.
- We lead by example and serve the needs of others.
- We contribute to initiatives put into practice by the Bank for development of the society.
- We recognize and appreciate the efforts made to do favours for society and people and express our gratitude for them.
Trust
- Our promises and actions are consistent.
- We are honest and transparent in all of our interactions and keep our promises.
- We respect to confidentiality and privacy of others.
- We never compromise ethical and moral behaviors in challenging situations.
- We take responsibility for our actions and decisions.
- We deal with issues openly and directly.
- We are open to share our thoughts, feelings and concerns.
- We accept our mistakes and receive feedback from others.
- We take responsibility from commitments of ours and others without requiring to be reminded.
- We show consistency in decision-making and behaviors, avoid mixed messages and contradictions.
Adaptation
- We adopt the change as a natural part of work and life and show an open approach to new ideas, perspectives and business manners.
- We respond to the changing priorities and unexpected challenges by understanding the reason for the need and adapt our plans and actions accordingly.
- We communicate about changes and challenges openly and transparently, share information and updates with our colleagues and stakeholders on time and receive feedback from them.
- We stay strong against the misfortunes and failures, pick ourselves up after the challenges and maintain our positive approach and determination in order to overcome obstacles.
- We predict potential challenges and search for solutions proactively.
- We adapt next steps and current actions as needed by being quick and creative to find alternative approaches in need of solutions.
- We stay calm, protect our mental clarity and support each other in case of an ambiguity.
- We think over experiences of ours and others, and learn from them; use the insights obtained in order to improve next actions and decisions.
- We are always willing to learn and develop new skills, knowledge and competence with a mindset open to development.
- We consider change processes, challenges, problems and needs of stakeholders as a learning opportunity.
Being a Pioneer
- We have a curious mindset and an eagerness to learn.
- We implement the insights obtained individually and by the Bank in order to encourage innovations and improvements.
- We dream about the courageous possibilities for future that will serve for the purpose and vision of the Bank.
- We foresee transformative changes and innovations that have the potential to create important impact and value.
- We look for growth and innovation opportunities with an entrepreneurial mindset characterized by tendency to take initiative, show competencies masterfully and take action.
- We focus on producing new and original ideas, concepts and solutions.
- We think creatively in order to solve the problems and handle the challenges with new ways.
- In our innovation efforts, we prioritize the needs and expectations of customers, try to understand their choices, areas of struggle and requests, and define solutions and approaches that meet their changing needs.
- We take advantage of different perspectives and expertises in order to go beyond the limits and make breakthroughs.
- We ensure that our pioneering approaches are guided by ethical principles, sustainability and our social responsibility commitments by considering broader impacts and results of innovation on individuals, communities and society as a whole.
Development Together
- We realize our individual purposes, targets and actions in accordance with our team and the Bank with the mindset of being “WE”.
- We work collaboratively by sharing the responsibilities and resources, benefiting from collective strength and expertises in order to achieve common goals and results.
- We ask for, give and receive feedbacks constructively and respectfully.
- We offer insights into improvement and growth, and encourage continuous learning and development culture among ourselves.
- We share knowledge, skills and best practices we have with all employees.
- We act as a mentor or coach in order to support the professional development and growth of any employee.
- We recognize and appreciate the success and contributions of the employees.
- We support and encourage each other to create a positive and motivating work environment.
- We handle conflicts and disputes openly and constructively, search for solutions that provide mutual benefit and maintain positive relationships and trust in the team.
- We build strong relationships and social networks in the team and encourage a supportive and harmonious team culture by developing friendship and a sense of belonging.
